Faq

How secure is this website and my info?
We do everything we can to secure your private information. We are a secure website, no private information is given to ANY other third party. Our database is secure and is checked on a daily bases. We have a  highly knowledgable web team working on the database daily

I need a revision on the design(art) you made for me. How do I get ahold of you about this?
If you need a revision you can email us, so we can revise the order the way you need it. If the revision is due to our mistake we will not charge. If the revision is a change you need that is not due to our mistake - for vector art the we will charge you $5 for a revision.

When will I get my file back?
99% of our jobs are done in less than 24 hours. Most of them are done much sooner than that. Feel free to email or call for a status on any order.

What file formats can I send you?
We accept a wide variety of file formats, including JPG, GIF, BMP, PDF, TIF, AI, EPS, CDR, and more. Let us know if you unsure about your file format, if it is not a standard format we may be able to help you convert it.
Please note, any vector artwork like Adobe Illustrator, Corel Draw, Freehand etc. needs to have text converted to curves or outlines, otherwise the file we receive may not display correctly on our creen.

Do you accept art by fax?
Yes we do. We would rather have you scan it and send it through the website though. That way you can give us all the information we need to get you the file exactly the way you need it. Also, faxes are usually much lower quality than scans and the higher quality file you send us the better the image will be.

What digitizing file formats can you provide for me?
We can provide the following formats: 10o, ARC, CND, CSD, DSB, DST, DSZ, EMB, EXP, HUS, JEF, KSM , KWK, PCH, PCM, PCS, PEC, PED, PES, POF, PSF, PUM, PSF, SEW, TAP and XXX. At the time you place your order you may request as many file types as you need. If you do not see your preferred format listed here, contact us and we will see if we can get it for you.

How do I get a quote?
If you just need a quote please do not send it through the web. Send it via email to digitizing1314@aliyun.com requesting a quote. We will get back to you as soon as we can with the price.

How do I place an order?
1. you may simply send request to order @anneldigitizing.com with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on. 
We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If it does not work, you can also try following ways:
Write down your comments to http://www.anneldigitizing.com/Contactus.htm

What's the charge for editing?
a. No charge for simple edits. Such as removing the original edition, enlarging or decreasing the size a bit.
b. Charge US$1.5/1000 stitches for complicated edits. Such as adding some text, enlarging or decreasing the size, which is far from the original size.
c. Charge US$1.5/1000stitches for complicated edits. Such as replacing the parts of the design or adding a new part to the design.

What kind of software do you use for digitizing?
We use Tajima, Wilcom, Rainbow, Richpeace, and Melco for digitizing.

How do I get my logo?
We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high dpi and obviously tied into the thread count, then you can check the quality.

Do you provide free trial order?
We don't provide the trial order free of charge since our quality is guaranteed, First two designs at $5 per design.
you can send a logo to us to digitize, and will not pay unless you are satisfied.

Can you do 3D puff / patches/ applique? 
Yes, we can. All of digitizers here are very experienced in it.

I'm afraid that you would sell our design.
Your design will be kept strictly confidential by us. We never sell our customer's design to others. Also we have a strong system of store to keep your designs in case you lose it or can't find it, please feel free to contact us, we'll resend it to you ASAP.

If we place orders with you, is it possible to get a term?
We usually send out invoices to our customers at a time every month end,  Therefore, we will not give term, and the invoice is due up on receipt.

Why does your sewout look good but ours are in the opposite?
Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience, the followings might be factors that cause the difference:
. Fabric material.
. Needles
. Thread
. Human skill
. Setting up of an embroidery machine, like speed,
. Age of an embroidery machine - very new, or very old.
Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference, if scan or digital image of your sewout is provided.

Do you provide sewouts of your designs?
Yes. We provide one free sewout scan for orders paid for $2/1000stitches. Sewouts are produced on a Tajima single head machine.

Do you offer a guarantee?
We offer a 100% Satisfaction Guarantee. This means we will work with you until your design meets your project requirements. Please note, if you receive a file that is not what you need, you must give us a chance to make it right before we will consider a refund.

How to pay for it? 
About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is:order@anneldigitizing.com.
At the same time we accept credit card and check, if you want to learn more about this, please contact us.

The Vectorizing file I received from you won't open,what should I do?
Vector files can only be opened with certain programs, specifically, Adobe Illustrator and Corel Draw. If you do not have these programs you cannot open the files. We provide a proofing file in .jpg format that looks exactly like the original. If you cannot open the file in your vector program email us with the order number and the program and version of the program you are trying to open the file in and we will get it to you in a way that works for you.

Can you vector photographs?
When we vector photographs they do not look like photographs anymore. They turn out looking more like line art or cartoon images. If this is the look you are trying to achieve then yes, we can vector your photograph. If you need it to look exactly like the original the no, we cannot vector your photograph. We can, however, lay bitmap images (such as photographs) into layouts that we have vectored.

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